2nd Line Engineer

Job Description

Our Client

IRC is very privileged to be working with an innovative Microsoft Gold partner with a compelling proposition who is going from strength to strength in terms of client acquisitions which brings a new and exciting opportunity for a 2nd Line support engineer, please note this is a great career opportunity to move up the ranks and join a firm who is shaping the future of business connectivity.

The Role

As a senior member of the 2nd line support team, you will lead by example individually and also provide an escalation point to support our clients first line engineers. Diagnose issues and situations with a high level of awareness of all impacts and provide the most appropriate resolution. Assist in the deployment of new clients and upgrade projects for existing clients. Help develop more junior members of the team.

The Candidate:

The ideal candidate for this position will have at least 3 years’ experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. Ideally, you will be open to further formal learning to gain certifications across and benefit from the associated incentives.

Main Duties:

  • Inbound support request diagnosis and resolution: IT – all issues affecting workstations, servers, networks, data storage etc. Connectivity – network and router optimisation
  • Telephony – soft PBX administration
  • Mobile – mobile device management administration
  • Monitor RMM dashboard status / alerts and applying corrective action as required
  • Specialist diagnosis and resolution of escalated and complex issues
  • Fix hardware faults and install upgrades to client hardware
  • Prepare servers for deployment and manage data migrations
  • Identify trends adversely affecting service quality and mitigate as appropriate

Qualifications:

  • IT Support minimum 3 years’ experience - essential
  • Team-player with a professional, friendly, can-do attitude – essential

For more information and a full job description please get in touch, or send an up-to-date CV.