Avaya Support Engineer

Job Description

Avaya UC & Contact Centre Engineer x2 –

Package to £55K INC on call + OT- REMOTE with occasional travel to site in London.

IRC is delighted to be working with an award-winning Avaya Reseller, and provider of communications solutions and services to a wide range of mid-market and enterprise businesses & public sector clients both in the UK and Internationally.

As part of continued growth and expansion, they have built a business unit in Central London specifically to deliver large projects and ongoing support to several large Central Government organisations. Due to these successes, we now have requirement for a Incident and Problem Management engineer dedicated to the central government accounts.

The Government Managed Service Engineers primary role will be to ensure continued exceptional service is delivered to all our customers however in this role you will also have  the opportunity to work on Avaya’s latest offerings such as Equinox and Oceana.

As well as experience working with Avaya ACM, SBC, System and Session Manager, applicants will need strong communication skills and comfortable delivering Problem, Incident & Change Management duties within contracted SLA’s.

Experience & Skills Required

  • Extensive Experience working with Avaya ACM, SBC, System and Session Manager
  • Knowledge and experience are essential, accreditation is desirable but not a requirement
  • All Applicants MUST be eligible for SC Clearance

This is a great opportunity for an experienced Contact Centre Specialist to play a key role working with a prestigious client where the successful candidate will be involved in some exciting projects.

Or client is one of the UK’s most successful cloud and managed services providers who have grown year on year for the last 15 years, winning multiple awards along the way.

For more information and a full job spec, please get in touch!