Client Services Manager

Job Description

IRC is happy to be recruiting an experienced Client Services Support Manager for our client, a well-established firm of IFA’s based in the heart of the Cheshire countryside near to Knutsford.

Our client has exciting growth plans over the next 5 years and wants to expand its highly valued Client Services Support team to support its team of client facing advisers.

Candidates will report to the Compliance and Operations Manager and be responsible for themselves whilst managing the business support team. The team consist of four administrators and one apprentice.

 The candidate will be responsible for overseeing the teams processing of new business, proactive ongoing client management, servicing existing business, platform based work, illustrations & regular contact directly with clients & wrap/platform providers as well as undertaking these actives themselves. This must be done in such a way as to ensure that the firm’s client and service propositions are delivered in an efficient and robust way, whilst maintaining high levels of risk management, operational effectiveness.

Key responsibilities and accountabilities:

  • Responsible for administration within the IFA Client Services Support Team and providing support to Client Services Support Staff and Paraplanners within the team.
  • Receiving and acting on instructions from advisers and paraplanners following client meetings.
  • Supports the Compliance and Operations Manager with managing workflows within the business support function.
  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
  • Answers team member questions, helps with team member problems, and oversees team member work for quality and compliance
  • Maintaining actuate records using our internal back office system.
  • Creating and producing letters, reports and invoices.
  • Ensuring they and team members carry out all tasks in consistent manner including processing new business in line with compliance procedures keeping an accurate record of all checks.
  • Obtaining illustrations and product information from providers
  • Liaising with clients and product providers on outstanding documents and queries.
  • Preparation of existing client valuations / files ready for reviews.
  • Process of new business.
  • Ensuring all client files are compliant on an ongoing basis 

    Relevant Skills and Experience

  • At least 3 years’ experience working in a Business Support role, for a financial planning organisation.
  • Experience of using computer based management systems including a full understanding of Wrap/Platforms.
  • Computer literate, conscientious and have a good attention to detail.
  • Excellent understanding of the financial planning process.
  • Excellent communication skills, both written and verbal
  • Able to work within defined business processes.
  • Ability to achieve agreed outcomes without supervision.
  • Prioritise own work load, and work load of the Business Support team.
  • Ability to multi task and prioritise effectively and assist in ad-hoc projects when required.
  • An Excellent working knowledge of protection, pensions and investment products.
  • Proficient in using MS Excel, Outlook, Word and Intelligent office.

    Qualifications:

    • Ideally working towards level 4 Diploma qualified in financial planning
    • Good level of Investment and Pension knowledge.

       

      Personality:

  • Self-driven, results-oriented with a positive outlook.
  • A natural forward planner who critically assesses own performance.
  • Able to communicate and provide effective feedback to all members of the team
  • Excellent understanding of compliance issues.
  • Reliable, tolerant, and determined.
  • Keen for new experience, responsibility and accountability.
  • Able to get on with others and be a team-player.