IRC is working with a leading I.T and telecoms firm who exists to supply Connectivity as a Service (CaaS) solutions to businesses throughout the UK. Our client provide IT, Connectivity, Telephony & Mobile all inter-connected from one supplier, with one helpdesk and one monthly bill. The business is a Microsoft Gold partner with a compelling proposition, growing fast and the team needs to grow to ensure they provide five-star service to every new and existing client.
The face of the brand. To provide high quality on-site engineering and support service to our clients. Deliver, install and configure IT, Connectivity, Telephony and Mobile solutions ensuring full connectivity. Provide on-site support as required managing issues through to resolution. Obtain client sign-off of engineering and support jobs.
The Ideal Candidate:
The ideal candidate for this position will be an experienced field service engineer looking to progress their career within a pioneering and dynamic organisation. They will want to embrace the entire CaaS (connective as a service) ecosystem and take pride in delivering high quality engineering work.
- On Site Engineering – attend client sites to carry out pre-agreed installations and other engineering work. Keep clients informed of progress and obtain sign-off of completed work.
- Workstations – installation and setup; monitor and desk furniture
- Servers – installation and setup; UPS installation
- WiFi – installations; mapping; optimisation
- Cabling - terminate & test; fault diagnosis; neat cabinet cabling; fluke test
- Fibre – terminations; splicing
- Connectivity – router config & testing; bring live support
- Networks – VLAN; network switches; firewall management
- Health & Safety – assess risks to ensure safe access and working conditions
- On-Site Support – attend client sites to resolve support requests requiring hands-on engineering. Keep clients informed of progress and obtain sign-off of completed work.
- Field Service Engineering experience – minimum 5 years
- Proven ability to perform all main duties listed to a high standard
- Certified to work at height