Field Service Engineer

Job Description

The company

IRC is working with a leading I.T and telecoms firm who exists to supply Connectivity as a Service (CaaS) solutions to businesses throughout the UK. Our client provide IT, Connectivity, Telephony & Mobile all inter-connected from one supplier, with one helpdesk and one monthly bill. The business is a Microsoft Gold partner with a compelling proposition, growing fast and the team needs to grow to ensure they provide five-star service to every new and existing client.

The Role

The face of the brand. To provide high quality on-site engineering and support service to our clients. Deliver, install and configure IT, Connectivity, Telephony and Mobile solutions ensuring full connectivity. Provide on-site support as required managing issues through to resolution. Obtain client sign-off of engineering and support jobs.

The Ideal Candidate:

The ideal candidate for this position will be an experienced field service engineer looking to progress their career within a pioneering and dynamic organisation. They will want to embrace the entire CaaS (connective as a service) ecosystem and take pride in delivering high quality engineering work.

Main Duties:

  • On Site Engineering – attend client sites to carry out pre-agreed installations and other engineering work. Keep clients informed of progress and obtain sign-off of completed work.
  • Workstations – installation and setup; monitor and desk furniture
  • Servers – installation and setup; UPS installation
  • WiFi – installations; mapping; optimisation
  • Cabling - terminate & test; fault diagnosis; neat cabinet cabling; fluke test
  • Fibre – terminations; splicing
  • Connectivity – router config & testing; bring live support
  • Networks – VLAN; network switches; firewall management
  • Health & Safety – assess risks to ensure safe access and working conditions
  • On-Site Support – attend client sites to resolve support requests requiring hands-on engineering. Keep clients informed of progress and obtain sign-off of completed work.

Qualifications

  • Field Service Engineering experience – minimum 5 years
  • Proven ability to perform all main duties listed to a high standard
  • Certified to work at height