Senior 2nd Line Support Engineer

Job Description

Our Client

IRC is very privileged to be working with an innovative tech firm & Microsoft Gold Partner who are going from strength to strength in terms of client acquisitions. Additional growth brings a new and exciting opportunity for a 2nd Line support engineer, this is a great career opportunity to move up the ranks and join a firm with a culture of progression who are shaping the future of business connectivity.

The Role

As a senior member of the 2nd line support team, you will lead by example individually and also provide an escalation point to support our clients first line engineers. Diagnose issues and situations with a high level of awareness of all impacts and provide the most appropriate resolution. Assist in the deployment of new clients and upgrade projects for existing clients. Help develop more junior members of the team.

The Candidate:

The ideal candidate for this position will have at least 3 years’ experience within the IT support sector and be able to demonstrate a high level of competence in Active Directory, workstation and server set-up and support. They should also be comfortable with internet router configuration, soft PBX admin and mobile device management tools. We are looking for ambitious people who will be open to further formal learning to gain certifications across our product range and make the most out of the associated incentives that come with your own development!

Main Duties:

  • Inbound support request diagnosis and resolution
  • IT - all issues affecting workstations, servers, networks, data storage etc.
  • Connectivity - network and router optimisation
  • Telephony - soft PBX administration
  • Mobile - mobile device management administration
  • Monitor RMM dashboard status / alerts and applying corrective action as required
  • Specialist diagnosis and resolution of escalated and complex issues
  • Fix hardware faults and install upgrades to client hardware
  • Prepare servers for deployment and manage data migrations
  • Identify trends adversely affecting service quality and mitigate as appropriate

Qualifications:

·Team-player with a friendly, can-do attitude - essential

·IT Support minimum 3 years’ experience - essential

This is an outstanding opportunity to join an ambitious, growing business with the potential to expand your knowledge and further your tech career with financial incentive policies in place linked to the development of your skills, certifications and career.

Apply today and one of our consultants will be in touch to discuss your application.