Telecoms Engineer

Job Description

Independent Resourcing Consultancy is working with a connectivity and technology specialist based on the outskirts of Milton Keynes. Our client provides IT, Connectivity, Telephony & Mobile which is all inter-connected as one supplier. They are justifiably proud to be a Microsoft Gold partner with a compelling proposition and the team needs to grow alongside the business to ensure they provide five-star service to their new and existing clients throughout the UK.

The Opportunity:

Providing front-line service and support to our clients, with a telecoms specialism. Diagnose, trouble-shoot and resolve issues quickly and efficiently. Escalate more complex issues to more experienced colleagues. Keep a detailed CRM record of all transactions to ensure accurate reporting.

The ideal candidate for this position will be looking to take their first serious step on a career in telecoms and IT. A good communicator and administrator they will appreciate the importance of providing high quality service.

Main Duties:

  • Inbound support request diagnosis and resolution:
    • IT – Some simple first line issues independently; refer majority to colleagues
    • Connectivity – line faults; network and router configuration
    • Telephony – new connections; ports; user management, hunt groups & call routing
    • Mobile - new connections; ports & migrations; replacement SIM cards & SIM swaps
  • Hardware requests – mobiles, deskphones & peripherals
  • Maintenance – Monitor consumption and react accordingly
  • Mobile – manage alerts and provide corrective action
  • Respond to simple billing queries and pass escalations to billing manager

 We are looking for someone who can demonstrate the following attributes; 

  •        Team-player with a friendly, can-do attitude
  •        Project management qualifications
  •        Telecoms deployment experience 

For more information on this opportunity, please apply today and one of our consultants will be in touch to discuss this great opportunity in